Product Manager (all genders)

Permanent employee, Full-time · Munich / DEU

Your tasks

Make an Impact with Us

The world has become a challenging place: natural disasters, human errors, vandalism, cyberattacks, and other unexpected events have become part of everyday life. At the heart of these challenges lies our mission: to make the world a safer place. We enable organizations to prepare for and effectively manage critical situations—helping them analyze risks, notify stakeholders, handle incidents, and restore normal operations swiftly.

Are you ready to make an impact? As a Product Manager, you will play a pivotal role in shaping cutting-edge software solutions that protect lives and assets for our clients. Your work will directly contribute to innovation, delivering exceptional value to our customers, and driving the growth of our integrated FACT24 Resilience Suite. By focusing on specific components, you will ensure that every part contributes seamlessly to the whole, empowering organizations to face the unexpected with confidence.

What You'll Do

Develop the product vision and roadmap in collaboration with cross-functional teams, ensuring alignment with company objectives.
Work closely with software developers, product/UX designers, and a dedicated team of product managers to shape the future of the FACT24 Resilience Suite, emphasizing collaboration and integration across all components.
Drive product simplification as a core focus, ensuring ease of use and alignment with customer needs
Drive customer-centricity by focusing on the customer journey, ensuring satisfaction, and fostering long-term customer retention.
Conduct customer interviews and apply frameworks such as Jobs-to-Be-Done to deeply understand customer needs and translate them into actionable product strategies.
Utilize a variety of product management methodologies, including design thinking, Lean Startup, and Agile frameworks, to drive continuous improvement and innovation.
Define and monitor key performance indicators (e.g., NPS, engagement) to evaluate the success of your projects, using a data-informed approach to ensure decisions are guided by insights while balancing strategic priorities and customer feedback.
Collaborate effectively with sales, marketing, and customer success teams to ensure successful go-to-market strategies and product launches.
Represent your product actively at conferences, showcasing its value and engaging with industry stakeholders.
Leverage your expertise in relevant domains to enhance our suite, whether through telecommunications, incident management, or business continuity solutions.
Develop a comprehensive understanding of the competitive landscape, identifying strategic differentiators to position the product effectively in the market.

You

What You Bring

Building relationships is at the heart of successful product management, and this includes deeply understanding and amplifying the voice of the customer. You excel at forging strong connections with internal teams and external stakeholders while keeping customer needs at the core of your strategic decisions. We are looking for individuals who combine strategic vision with operational excellence, bring a collaborative mindset, and are ready to make an impact by aligning customer insights with product goals to drive meaningful outcomes. We also value if you:

are proficient in business English and German at a minimum of C1 level.
have 2- 4 years of experience in an innovative and agile product management (or comparable) environment, preferably in the SaaS sector.
have a strong entrepreneurial mindset with the ability to bridge business and technology.
are familiar with business case development and pricing strategies, along with an interest in identifying and pursuing business opportunities.
have analytical expertise and a proven track record of transforming data into actionable insights.
have exceptional communication skills, with the ability to explain and visually present complex topics.
have a relevant degree in business informatics, computer science, business administration, or a related field is preferred. However, we also value diverse career paths and welcome applications from professionals with unconventional backgrounds who bring unique perspectives and transferable skills.
have these plus factors: A background in industries or domains such as telecommunications, crisis and incident management, or business continuity management is a strong advantage.

Why Join Us

At our company, we believe that great products are built by great teams. Here's what you can expect:

Growth Opportunities: A dedicated product management development program to help you excel and take your skills to the next level. We also invest significantly in building your domain-specific expertise, equipping you with the knowledge to become a true expert in your field.
Innovation-Driven Culture: Work on shaping our FACT24 Resilience Suite, where your ideas will have a tangible impact.
Dynamic Environment: : A fast-paced, inspiring workplace that encourages creativity and collaboration.
Global Team: Join a diverse and international team where knowledge sharing and mutual support are key.
Continuous Learning: Access to comprehensive training and resources to fuel your professional development.
Empowerment: Plenty of room for creativity and ownership, with the autonomy to bring your ideas to life.

Your future team

You will become part of an experienced and ambitious product team that thrives on collaboration and shared success. Together, we are dedicated to advancing our FACT24 Resilience Suite and delivering exceptional value to our customers. By working on specific components of our integrated suite, you will play a key role in ensuring the seamless functionality and success of the entire platform. We foster a supportive and inclusive culture where your contributions are valued and your potential is recognized. This position is primarily based at our Munich headquarters, and we are seeking candidates who can join us on-site. However, we embrace a hybrid work model, providing flexibility to work remotely as well.

Contact

Find out more about the work at F24 here.

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About us

What we do:

F24 is Europe’s leading Software-as-a-Service (SaaS) provider for resilience. More than 5,500 customers worldwide rely on F24’s digital solutions, which support companies and organisations through all areas of resilience. Solutions cover business messaging and service notification, emergency and mass notification, incident and crisis management, as well as governance, risk and compliance.

F24 supports customers in virtually every sector ranging from energy, healthcare, industry, finance, IT, tourism and aviation to a wide variety of public organisations. Many years of international experience have made F24 experts in improving resilience with digital solutions.

The company was founded in 2000 in Munich, where F24 AG’s head office is still located. Today, F24 supports companies and organisations in more than one hundred countries, via more than 20 locations in Europe and beyond. The F24 AG Board of Directors consists of F24 co-founder Christian Götz and the spokesperson Dr. Jörg Rahmer.

Find out more about working at F24 here.

Good reasons to work at F24:

Have a tangible impact! Work in an agile environment where you make an important contribution to the success of our customers and the future of our company.
Become part of our established company with an inspiring culture, flat hierarchies and our open, honest, innovative and supportive team!
Grow with us: We are a company on the road to success, experiencing steady international growth. You have the opportunity to help shape our development.
Take advantage of our flexible working model: We rely on a combination of presence in our offices and work from home. This way we strengthen our team spirit and at the same time gives you the opportunity to achieve the best possible balance between private and professional life.

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Your application

Thank you for considering a career at F24. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to jobs@f24.com.