Customer Success Manager – Creolytix (all genders)

Munich / DEU

Full-time

Permanent employee

Your tasks

Creolytix is our AI-powered threat intelligence and situational awareness platform. It helps organisations identify relevant threats at an early stage, assess their impact on business-critical assets, and make informed decisions in the face of uncertainty. As a Customer Success Manager, you will support our international customers in the post-sales phase, from instance setup and onboarding through to ongoing support, and play an active role in shaping how we help our customers succeed and further develop our processes.

Your tasks:

Establishing and configuring customer instances on our platform independently (monitoring assets, alerting rules, exposure dashboards)
Supporting international customers throughout the entire post-sales lifecycle – onboarding, adoption, renewals
Developing and documenting scalable onboarding processes, playbooks and templates for different customer types and industries
Proactively monitoring customer usage and intervening early in the event of adoption risks
Working closely with the Go-To-Market and Product teams to provide customer feedback and prioritise feature requests
Building trusting relationships with operational contacts and decision-makers on the customer side
Identifying expansion opportunities and handing them over to the sales team
Continuously developing our Customer Success processes, KPIs and tooling

You

speak fluent German and English, both spoken and written; knowledge of other languages is an advantage.
have 3–5 years’ experience in Customer Success within a SaaS environment, ideally in a fast-growing company.
have proven experience in onboarding and providing ongoing support to B2B SaaS customers, and are familiar with the typical challenges surrounding adoption, retention and expansion.
are technically proficient enough to configure a platform independently; you do not need developers to set up a customer instance.
can work in a structured manner whilst remaining open to change.
ideally have experience or a strong interest in threat intelligence, risk management or corporate security.
quickly get to grips with AI-powered products and can communicate their added value to customers.
have a sense of ownership: you don’t wait for instructions, you find solutions.
are open to occasional travel to customer sites (max. 20%).

Your future team

We offer:

An attractive fixed salary with a performance-related variable component, linked to customer success and business growth.
The opportunity to play a key role in a rapidly growing product area within an established SaaS company.
The chance to work on an AI-powered product at the intersection of threat intelligence and operational resilience.
Preferably based in Munich, but remote working within Germany is possible.

About us

What we do:

F24 is Europe’s leading Software-as-a-Service (SaaS) provider for resilience. More than 5,500 customers worldwide rely on F24’s digital solutions, which support companies and organisations through all areas of resilience. Solutions cover business messaging and service notification, emergency and mass notification, incident and crisis management, as well as governance, risk and compliance.

F24 supports customers in virtually every sector ranging from energy, healthcare, industry, finance, IT, tourism and aviation to a wide variety of public organisations. Many years of international experience have made F24 experts in improving resilience with digital solutions.

The company was founded in 2000 in Munich, where F24 AG’s head office is still located. Today, F24 supports companies and organisations in more than one hundred countries, via more than 20 locations in Europe and beyond. The F24 AG Board of Directors consists of F24 co-founder Christian Götz and the spokesperson Dr. Jörg Rahmer.

Find out more about working at F24 here.

Good reasons to work at F24:

Have a tangible impact! Work in an agile environment where you make an important contribution to the success of our customers and the future of our company.
Become part of our established company with an inspiring culture, flat hierarchies and our open, honest, innovative and supportive team!
Grow with us: We are a company on the road to success, experiencing steady international growth. You have the opportunity to help shape our development.
Take advantage of our flexible working model: We rely on a combination of presence in our offices and work from home. This way we strengthen our team spirit and at the same time gives you the opportunity to achieve the best possible balance between private and professional life.